Ernest Grant is the sole owner of the information collected throughout your member/client journey, or on MyBenefitsZone Platforms or websites. Ernest Grant collects information from our clients at several different points in your member/client journey or via the enquiry forms on our platforms and websites.
Your personal data may be collected and processed by MyBenefitsZone/Ernest Grant when you engage with us as an employee or client or when you interact with the functionalities offered by our websites and platforms.
Who controls the processing of my personal data? Who is accountable for it?
The Controller of the personal data processing is: Ernest Grant Ltd operating from
Stowe House, 1688 High Street, Knowle, Solihull, B93 0LY.
What information do we collect about you?
We collect information about you form your employer in order that we can deliver a specified workplace pension scheme and/or a range of employee benefits. We will also collect and process data if you request us to provide you with quotes for our services and/or engage us for personal financial planning; corporate financial planning & consultancy services; financial advice; mortgage advice; investment management services; group benefits and workplace pension advice.
This information will relate to your personal/business and financial circumstances. It may also include special categories of personal data such as data about your health and/or family members, if this is necessary for the provision of our services.
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Information relating to usage of our platforms and websites is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from our platforms and websites to personalise your repeat visits.
We aim, at all times, to keep all personal data collected and processed accurate and up-to-date. We check the accuracy of data when it is collected and at regular intervals thereafter. Where any inaccurate or out-of-date data is found, all reasonable steps will be taken to amend or erase that data, as appropriate.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information, please email or write to us using the contact details noted below.
You may make a subject access request (“SAR”) at any time to find out more about the personal data which we hold about you. We are usually required to respond to SARs within one month of receipt (this can be extended by up to two months in the case of complex and/or numerous requests, and in such cases the data subject shall be informed of the need for the extension).
All subject access requests must be sent to our Data Protection Officer.
We do not charge a fee for the handling of normal SARs. The Company reserves the right to charge reasonable fees for additional copies of information that has already been supplied to a data subject, and for requests that are manifestly unfounded or excessive, particularly where such requests are repetitive.
You also have the following rights in respect of your personal data:
- The right to be informed of the processing;
- The right to rectification
- The right of erasure;
- The right to restrict processing
- The right of data portability;
- The right to object to processing;
- The right to understand automated decision making and profiling.
For more details on how to exercise these rights please contact us.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
We’d like to send you information about our products and services and those of other companies in our group which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the group. If you no longer wish to be contacted for marketing purposes, please contact us by email or post, or by clicking here.
For further information visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our platform features may not function as a result.
What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office
0303 123 1113 (local rate)
In the event Ernest Grant or any trading style of Ernest Grant goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
How to contact us
Or write to us at Ernest Grant Ltd, Stowe House, 1688 High Street, Knowle, Solihull, B93 0LY